ISO 20000:2018 - IT Service Management Systems (ITSMS)
ISO 20000:2018 consulting involves helping organizations implement an IT Service Management System that aligns IT services with business needs. Consultants guide companies in managing and delivering high-quality IT services effectively.
Key Services
- Service Strategy and Design: Assisting in the creation of service management strategies that align IT services with business objectives.
- Process Improvement: Helping organizations improve their IT service management processes to meet ISO 20000:2018 standards.
- Training and Awareness: Providing training for IT staff on the requirements and best practices of ISO 20000:2018.
- Internal Audits: Conducting internal audits to evaluate the effectiveness of the ITSMS and prepare for certification audits.
- Continuous Improvement: Guiding organizations in continuously improving their IT service management practices.
Benefits of Consulting
- Achieve ISO 20000:2018 certification efficiently and effectively.
- Enhance IT service quality and customer satisfaction.
- Improve IT service management efficiency and effectiveness.